We’ve chosen to have a large team because it allows us to deliver the best service and care for our patients at Blue Back Dental. Whether you’re talking to the front desk or working with an assistant or hygienist, you can trust that you have 100% of their attention and focus. They’ll take the time to learn about your needs and strive to meet them without you even having to ask. Before you meet our West Hartford and Avon dental team members in person, you can learn more about them below.
Kelsey, Clinical Manager
Kelsey is our tried-and-true Clinical Manager, where she oversees our technology, equipment, and clinical care systems to ensure seamless, high-quality patient experiences. Her dental journey began in 2012 in the orthodontic field before expanding into general dentistry. This diverse background gave her the comprehensive insight and hands-on expertise that paved the way for her leadership role today.
Dedicated to excellence in patient care and team support, Kelsey takes pride in creating an environment where patients not only receive exceptional care but leave with a smile. Her commitment to professional growth is reflected in her membership with the American Association of Dental Office Management (AADOM), where she continues to expand her knowledge and stay ahead of industry advancements.
Kelsey comes from a big, close-knit family—and fun fact—she’s an identical twin! Outside of work, she enjoys time with family, friends, and her loyal pup, Bodie. A true New Englander, she’s often outdoors hiking, kayaking, and soaking up every season.
Jennifer, Front Desk Lead
Jennifer heads our office’s front desk team. She’s highly skilled thanks to her prior patient coordinator experience and continuing education. The result is that she happily works each day so patients receive optimal dental care in a positive environment.Â
Raised in nearby Newington, Jennifer currently lives with her husband and two children. She often joins them for family walks and summer evenings around the fire. Otherwise, her downtime hobbies include running, baking, reading, and traveling. When she gets the chance, she likes to plan parties as well! Jennifer is one of the Blue Back Dental “moms” who often brings in homemade treats or bagels for her beloved colleagues.
Cindy, Treatment Coordinator
Cindy is a dedicated treatment coordinator, and her contributions to dentistry began over thirty years ago. Once she graduated from Asnuntuck Community College, she devoted herself to helping patients with treatment planning and financing. She continues to do so, as she wants to help patients navigate dental insurance and finance options for their recommended dental treatment.Â
A native of Enfield, Cindy now has two adult children and two grandchildren who live near her. She loves being with them, not to mention hiking in local parks and practicing martial arts. Karate has been especially fruitful, as she’s now a 2nd-degree black belt!
Laritza, Patient Coordinator
Laritza, with her background as a certified dental assistant, knows her way around clinical and administrative tasks. More recently, her experience has expanded to include knowledge of insurance and treatment plans. She believes the best thing about her job is being able to help patients and interact with them.
Born in Cuba, Laritza moved to our state just before she started with Blue Back Dental. She has two terrific sons with her husband, an army veteran. When she’s off the clock, she likes playing board games, watching movies, hiking, and hosting cookouts.
Brooke, Treatment Coordinator
Brooke is a valued member of our treatment coordinator team and is passionate about her role at the office. She always strives to help patients understand their treatment and receive high-quality dental care.
Brooke has done a lot of traveling since she was little, so she herself doesn’t know her “hometown.” Still, she does have her companions – a Dachshund named Callie and a Great Pyrenees mix named Ellie! Many of her off-hours are spent with them, though she also makes time for traveling and going to concerts.
Tatiana, Patient Coordinator
When you need help with appointments and scheduling, you can count on Tatiana to get the job done. As part of our dedicated staff, she’s demonstrated skills in front desk work and dental assistant duties. Even better, she maintains a strong passion for the dental field. She values connecting with patients and helping them meet their needs.Â
Tatiana grew up in Springfield as part of a blended family. In concrete terms, that meant having five brothers, a dad who’s a twin, and a mom with seven siblings! Of course, she loves them to bits and enjoys various hobbies – outdoor adventures, art museums, Marvel movies, and more.
Jenna, Patient Coordinator
Jenna excels as our office’s patient coordinator. Her drive and interest as well as her education at the University of Connecticut inspire her efforts. She believes the best thing about Blue Back Dental is our focus on quality patient care!
As a native of Southington, Jenna has plenty to do when she’s not working. Her hobbies include reading, movie-watching, and time with friends and family. Some of her pursuits are collegiate, too, as her previous background was in higher education.
Kayla, Patient Coordinator
A Connecticut native, Kayla pursued her studies at Manchester Community College and Central Connecticut State University. At the beginning of her career in dentistry, she worked as a dental assistant before making her way toward the clerical end. She found her passion in dental insurance, and she now loves using everything she has learned to ensure each patient is well informed about what their dental plan offers.
Kayla, her fiancé, and their cat all reside in West Hartford. As for hobbies, she loves hanging out at home with friends and doing fun crafts and art projects around the house. Here’s something interesting about her: she can sing almost every Disney or Broadway musical song!
Pamela, Patient Coordinator
Pamela is from Southwick, MA, and she’s been part of the world of dentistry for a decade and counting. Her favorite thing about her job is being able to connect with patients while making them feel at ease and comfortable coming to the office for their treatments. She studied at the University of Phoenix and has even attended Yankee Dental Congress numerous times for continuing education in dental customer service and insurance.
Away from the office, Pamela is married, has a son in college, two stepchildren, and pet owner of four dogs and two goats. She enjoys going on hikes with her husband and dogs, cooking and hanging out with family and friends, running, practicing yoga, and attending barre classes. She loves the beach and enjoys traveling to the Caribbean Islands, especially Jamaica. She is also a real estate agent on the side!
Shannon, Treatment Plan Coordinator
Born and raised in Claremont, NH, Shannon has three decades of experience in the dental field under her belt. She began her dental career quite young and was a chairside assistant. After finding out she and her husband were starting a family, they moved and she worked at an office in West Hartford to continue her dental assisting career. She’s undergone various continuing education courses, worked with specialists, and is certified in X-rays and OSHA. She was also the lead dental assistant for many years before becoming a treatment plan coordinator.
At home, Shannon has a wonderful husband, three beautiful daughters, two stepchildren, and three grandchildren. She also has a furry pet named Luma! Other than helping others, she absolutely loves the ocean and traveling with friends and family. She likes cooking, gardening, and sitting around a fire while enjoying cheese and wine. She also loves helping and giving to others and being part of her congregation in Canton is incredibly fulfilling.
Kirsten, In Memoriam, Former Office Manager
